At Urban Trading USA, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with a smooth return and refund process.

1. Return Eligibility

  • Items must be returned within 14 days of delivery.

  • Products must be unused, undamaged, and in their original packaging.

  • Certain items like personal care products, undergarments, or customized items may not be eligible for return due to hygiene or customization reasons.

2. How to Request a Return

  • Contact our support team at support@urbantradingusa.com with your order number and reason for return.

  • Our team will guide you through the return process and provide return instructions.

3. Refund Process

  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

4. Exchange Policy

  • If you received a defective or incorrect product, we will gladly exchange it for the correct item at no extra cost.

5. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns.

6. Non-Returnable Items

  • Gift cards, sale/clearance items, and some health & beauty products are non-returnable.

For any questions or concerns, please contact our support team:
📧 Email: urbantradingusa.com
📞 Phone: [Insert your contact number]

Urban Trading USA – Shop with Confidence.

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